Question 1

1 Can I view all of 9800 in Bengali, and how do I switch the language?

Accepted Answer

Yes, 9800 is available in Bengali and several other languages. To change the language, look for a globe icon () or a "Language" option. Click it and select from the dropdown Bangla (Bengali) Select it — all menus, buttons, and notifications will instantly switch to Bengali.

To change the language in the mobile app: Settings → Language → Bengali to follow. Your language preference is saved to your account, so you won't need to change it again next time you log in.

Question 2

2 What kinds of slots games are available at 9800 — I'd like to know before I start

Accepted Answer

9800 has three main types of slots: Classic Slots (3-Reel): Classic, easy-to-play games featuring fruits, numbers, and bar symbols — perfect for beginners. Minimum bet just ৳10. Video Slots (5 Reels+): Modern slots with animations, theme music, and bonus rounds. Expect free spins, multipliers, and scatter symbols. Progressive Jackpot Slots: A portion of every bet goes into the jackpot pool — prizes can run into the tens of millions of BDT. We offer 200+ slots from international providers like Pragmatic Play, Microgaming, and Evolution. Head to the "Slots" tab and filter by RTP, popularity, or newest releases.

Question 3

3 How do I place a bet on a Bangladesh cricket match at 9800 — walk me through the steps

Accepted Answer

Placing a cricket bet at 9800 is straightforward. Here's how: Step 1: Log in and go to Sports → Cricket Make your selection. Step 2: You'll see a list of ongoing and upcoming matches. Bangladesh matches are usually shown at the top. Step 3: Tap a match to see available markets — match winner, toss winner, total runs, top batter, first wicket method, and more. Step 4: Click on your preferred odds, then enter your stake in the bet slip (minimum ৳50). Step 5: "Place Bet" Just click the button and you're done. In live matches, odds shift ball by ball, so quick decisions matter. If you're new, start with smaller stakes.

Question 4

4 I sent money via Nagad but it hasn't shown up in my balance — what should I do, and how long does it take?

Accepted Answer

In normal circumstances, Nagad or bKash deposit 2–5 minutes credited to your account. If it takes longer than 15 minutes, check the following: Check your Nagad/bKash app to confirm whether the transaction was successful. Transaction ID Note down the (TxID). On the 9800 Dashboard Deposit History Check it — if it shows "Pending", wait a few moments. Verify that the payment was sent to the correct 9800 Nagad number. If your balance still hasn't arrived, contact live chat and provide your transaction ID. It's typically added manually within 30 minutes. To reach us by email: support@9800.games।

Question 5

5 How do I withdraw my winnings, and how long does it take to reach my mobile?

Accepted Answer

To make a withdrawal: Log in and Wallet → Withdrawal Go to the section. Enter amount (minimum ৳200, max daily ৳50,000)। Double-check your Nagad or bKash number — your withdrawal will be sent to the same number you used for the deposit. "Withdraw" Click the button. Typical Timeframe: 5–30 minutes. If KYC verification is not yet complete, your first withdrawal may take a little longer (up to 24 hours). There are no withdrawal fees. To withdraw bonus balance, the wagering requirement must be met.

Question 6

6 Do winnings get credited to my account right away after a bet?

Accepted Answer

How long winnings take to appear depends on the game type: Slots & Casino Games: The moment the result is confirmed — within seconds — it's added to your account balance. Live Sports Betting: Once the match ends and the result is confirmed, it typically takes within 5–15 minutes arrives in your balance. Special Promo Rewards: Credited within 24 hours after the campaign ends. If it takes more than 30 minutes for any reason, contact support with your bet ID. You can find the bet ID under "My Bets".

Question 7

7 I want to take a break from gaming — is it possible to temporarily suspend or permanently delete my account?

Accepted Answer

Yes, both options are available: Temporary Suspension (Cooldown): Account Settings → Responsible Gaming → Cooldown Period. Choose anywhere from 24 hours to 30 days. Your account will be locked for that duration and will reopen automatically once the period ends. Self-Exclusion (long-term or permanent): Go to Settings the same way and request a closure for 3 months, 6 months, 1 year, or permanently. You will not be able to reopen your account yourself during this period. Deleting your account entirely: Email support — your request will be processed within 30 days in line with GDPR policy. Make sure to withdraw any remaining balance beforehand. For more details, visit our Responsible Gaming Visit the page.

9800 FAQ — all your questions answered, right here

Get help with anything on 9800

FAQ

How to use this FAQ page