Your 9800 Privacy Policy — Full data protection details

1Introduction

Using 9800.games means placing a degree of trust in us — you're sharing your personal information with us. We take that trust seriously. This privacy policy sets out in detail what data 9800 collects, why it's collected, and how it's kept secure.

By using the 9800 website or app, you agree to this privacy policy. Any changes will be updated on this page, and you will be notified of significant changes via email or app notification.

2What Data We Collect

9800 only collects information that's genuinely needed to provide our services. The table below details the types of data we collect.

Information you provide voluntarily — such as support messages or profile updates — is also collected. However, nothing that isn't essential to delivering our service will ever be made mandatory.

3How Your Data Is Used

9800 uses the information it collects for specific purposes only. It is never used for anything beyond what you have agreed to.

• Account Management: To facilitate login, KYC verification, and account security.
• Payment Processing: To process deposits and withdrawals and verify transactions.
• Customer Service: To help our support team understand the context of your issue.
• Security: To detect fraud, money laundering, and unauthorized access.
• Service Improvement: To understand user experience and improve our website and app.
• Legal obligation: To comply with applicable laws and meet regulatory requirements.

4Special Protection for Payment Data

Payment information is the most sensitive data we handle. 9800 applies additional layers of protection specifically for this data.

Nagad and bKash Transactions

For transactions via Nagad or bKash, 9800 stores only the transaction reference number and amount. Your mobile banking PIN or password never reaches 9800 — it goes directly to Nagad/bKash's servers.

Card Details

Card numbers, CVVs, and expiry dates are never stored on 9800's servers. Payment gateways handle this data directly on PCI DSS certified servers.

5Data Sharing Policy

9800 does not sell your personal information. In certain limited circumstances, however, some information may need to be shared.

When and With Whom

• Payment Provider: Only the necessary transaction details are shared with Nagad, bKash, and Rocket to process your transactions.
• KYC verification provider: Document details are shared with approved third parties for identity verification purposes.
• Legal authority: Relevant data may be disclosed when required by court order or applicable laws of Bangladesh.
• Cybersecurity: Log data is shared with approved security partners for fraud prevention.

6Cookies & Tracking Technologies

9800 uses minimal cookies — only what's needed to keep the platform running smoothly and improve your experience.

Cookie Type

• Essential Cookies: Keeping you logged in and maintaining security tokens — the site cannot function without these.
• Performance Cookies: To record page load speeds and errors. No personal information is included.
• Preference Cookies: To remember your language and display preferences.

Most browsers allow you to disable cookies. However, turning off essential cookies may prevent login and other core features from working.

7Your Rights

As a 9800 user, you have clear rights over your own data.

• Right to Access: You can contact support to request access to the information 9800 holds about you.
• Right to Rectification: To correct any inaccurate information, use Support or your profile settings.
• Right to erasure: After account closure, you may request deletion of certain data; however, some information must be retained for a specified period to meet legal obligations.
• Marketing Opt-Out: You can request to opt out of promotional communications at any time.
• Portability: You can request a copy of your account and transaction data at any time.

To exercise these rights [email protected]to send us an email. We'll respond within 30 days of receiving your request.

8Data Retention Period

9800 does not hold data beyond what is necessary. Separate retention periods apply to different categories of information.

• Active account: Data is retained for as long as your account remains active.
• Transaction Records: Retained for up to 5 years to meet legal obligations.
• KYC Documents: A minimum of 3 years after account closure (as required by regulatory obligations).
• Support Conversations: Automatically deleted 1 year after your last interaction.
• Log files: Security logs retained for up to 90 days.

9Minor Protection

9800 is strictly for users aged 18 and over. We do not knowingly provide services to anyone under 18, and we do not intentionally collect any information from minors.

If we become aware that a minor has created an account, it will be immediately closed and all associated data will be deleted.

10Privacy Contact

For any questions, requests, or concerns about this privacy policy, please contact 9800's dedicated privacy team.

The latest version of this privacy policy is always available at 9800.games/privacy-policy. For more information, Terms & Conditions and Responsible Gaming Also see this page.